We're closed for the Christmas period. See you in the New Year!

FAQs

Shipping

Shipping is a flat rate of $7.00 within New Zealand. We ship Parcel Post via NZ Post, all items are tracked. The target delivery within New Zealand is 3 working days. 

We are located in the South Wairarapa, if you would like to pick up your order, please get in contact and we will provide a code for free shipping.

We ship worldwide. Shipping to Australia is $12, the rest of the world is $20.

Please allow up to two weeks for items to be ready to ship. Feel free to contact us to see what the current wait times are. 

Product Care

Care should be taken when handling products that have been intricately cut, such as cake toppers.

Burn marks are a natural side effect of cutting materials with a laser and are visible particularly on ply. Our products are designed to minimise burn marks. We have removed burn marks from the front of the products but there may still be some on the back. If you would like to remove any remaining burn marks, you can lightly sandpaper them off with fine grit sandpaper.

Custom Orders

If you can't find what you were looking for in our store, or you would like to tweak an existing product, please contact us so we can look at making something especially for you. The cost for laser cutting and custom orders is largely based on the time it takes for the laser cutter to cut and engrave your design. So generally, the more complex the design, the more engraving/cutting involved and the thicker the material, the more it will cost to make.

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